Under Consumer Contracts Regulations 2013 if you buy online your consumer rights entitle you to a full refund (including the original delivery charge) if you request one in writing by email within 14 calendar days from placing the order.
To return any unwanted order contact us at firstname.lastname@example.org and send the goods back to us in their original condition. You are responsible for the costs of packaging and carriage (with proof of sending).
Once the goods are received by us and checked for their condition, we will process a refund which will be credited to the account that you originally paid from. The refund will arrive back in your account within 5-10 working days.
If your order should be damaged when you receive it, then you are entitled to refuse the delivery. Please inform the courier and they will arrange for the package to be returned to us. We will then give you a refund.
If your order turns out to be faulty then please contact us at the email address above within 14 calendar days of delivery to obtain a refund or a replacement. You may be required to send us photos that clearly show the fault.